Tag Archives: shopping experience

The Dream of a Product Shelf. How to Get Your Products Online and Selling.

Every business person starts their journey with an idea.  An idea they hope will be life-changing.  For many, these entrepreneurial dreams hark back to summer lemonade stands, paper routes or garage made inventions.

Dessert queen, Debbie Fields[1] famously took to the streets, passing out freshly baked chocolate chip cookies to any passerby.  (Her Mrs. Field’s Cookie products are now sold in her namesake retail stores, grocery chains and an online bakery.) ScrubDaddy[2] (an ergonomically designed kitchen sponge) plied its wares on TVs Sharked Tank.  (Since the pitch, they’ve moved 10 million units for total sales of more than $50 million.)  Let’s not forget Joy Mangano, the entrepreneur known for inventions such as the self-wringing Miracle Mop.  Her first appearance on QVC helped the Miracle Mop sell out—more than 18,000 mops in less than a half an hour.

Of course, not every product has the benefit of a TV launch.  Far faster and far easier, it’s about selling your products online.  And yes, selling your product (s) on your own company online store is great and has its own benefits.  But far better is getting placement on one or more of the larger online retailers.  So how will you get your company ready for the selling with the big guys (think Amazon, Google, Walmart, etc.) so that you’re discoverable and comparable across all digital properties?

Correct Product Content

The first step is providing robust and accurate product data for your customers.  Every product online has a large amount of data associated with it, but it can be difficult for mobile applications or web pages to distinguish between two comparable products if the product data is inaccurate or incomplete.

Inaccurate or incomplete product data is extremely problematic for your customers.  Today’s consumers demand rich product information.

Is there enough detail?  Are there photos?  Is there enough detail for them to make a decision?  If not, the likely result is a lost customer and sale.

Consistent Product Content

Ensuring that the product displayed online is the exact same product sent from the fulfillment center can be a challenge.  It’s important to consider solutions that will ensure that product and package variations are managed properly in the fulfillment process so that consumer expectations are met.

Streamline Product Content Management

As consumers, we know the types of content we expect on retail websites and apps. But as a product supplier you know creating, compiling, managing, hosting, updating and publishing this content across all shopper touch points is complex and time-consuming.

For this reason, many retailers and manufacturers are working with 1WorldSync to streamline product information and content management. 1WorldSync’s Omni-channel solutions ensure product information is complete, accurate and consistent. Further, these solutions improve the consumer experience by delivering high-quality and complete data about the product in stores fortifying consumer loyalty and growing sales.

Learn how Dot Foods Increased Sales Using 1WorldSync: View the Case Study

References:

[1] http://www.forbes.com/sites/learnvest/2012/11/20/how-to-build-a-multimillion-dollar-company-the-story-of-mrs-fields-cookies/2/#4df04bfc78d3

[2] http://www.investopedia.com/articles/investing/082415/10-most-successful-products-shark-tank.asp

How to make a ridiculous, drool-worthy and perfectly dangerous online shopping experience

“I shop all the time – on my commute, at work, at home, during the weekend…..The ability to find exactly what I want at the moment I’m thinking about it can be dangerous.” Lisa Green, head of fashion & luxury brands at Google, NYC[1]

Consumers today have more places and ways to shop….and have increasingly shorter attention spans. So if you have an ecommerce business, and you want online shoppers to click BUY NOW , then you need to be able to grab their attention, keep their attention and convert the sale. Yes, I’m sure you already know this…but how?

Product Content is King.

Don’t underestimate the power of high quality images – with the ability to zoom in and see multiple angles and views.  Shoppers find images incredibly reassuring and helpful in identifying that this is in fact the actual product they will purchase.  Don’t assume the more commonly recognized or generic products (batteries, diapers, etc.) might not need that level of visual appeal.   Countless studies and surveys have made it abundantly clear that visuals are the most influential factor affecting purchase decisions (*92.6% of shoppers say visuals seal the deal[2]).

“The most important piece of information a manufacturer can provide to help sell their products is an image. Most sales people tell us this significantly increases their odds of closing a sale. In fact, the trend seems to be that they won’t even suggest an item without one.”

Chief Commercial Officer, Major Food Distributor

What did other customers say?

90% of consumers read online reviews and 88% of them trust the online reviews as much as personal recommendations. In other words, more people read reviews as part of their pre-purchase research before purchasing a product or service.  In fact, customer reviews are trusted 12 times more than a marketing piece from an organization and will specifically seek out websites with reviews[3].  By making ratings and reviews easily accessible across every touchpoint, brands can ensure a positive customer experience.  And there’s more!  Enabling customer reviews on your ecommerce site can have a positive effect on your company’s organic results. Each product review increases the amount of authentic and robust content offered… “meaning you’ll be seen as having higher authority, more relevance, and, as such, a higher chance of getting those pages ranked.” Forbes.

Trusted Product Information

Your shopper wants to know what they’re buying:  How big? What color?  Place of origin? Technical requirements? Add-ons Plug-ins.  Images, video clips, specifications, customer reviews and more are all part of the giant need of trusted and accurate product information.  The quality and completeness of product presentation in online retail has a quantifiable and direct impact on product sales.   On-line retailers that offer compelling, engaging, and complete content to shoppers will be rewarded by repeat purchases, lower levels of returns and long-term loyalty.

What’s a Retailer to Do?

A successful omni-channel shopping experience is dependent upon the depth and accuracy of trusted product content.   Working with 1WorldSync, etailers and retailers alike help to provide better quality product images and information, while reducing the cost of data acquisition. Your users will experience fewer errors when searching for products and you will have more time to concentrate on growing your business.

[1] Vogue, March 2016

[2] Invodo Marketers Summary, 2015

[3] Econsultancy, 2015

What Makes a Trend… a Trend?

Rubik’s Cube.  Leg Warmers.  Juicers.  Boom Boxes.  Atari, Tivo, Game Boys. Chances are good that you bought in to one of the many product trends from the last couple of decades.  After all, whether its fashion, toys, gaming or foods (think “artisanal” cheese), who can resist jumping on a trendy bandwagon?  Admittedly, some trends are best left to the pop culture history books, but today – in 2016 – we’re seeing a definite trend towards trends becoming more than trends (did you get that?).

Consider eCommerce.  It was only 15 years or so ago that online sales were left to Amazon or eBay. For others in retail, online shopping was a nice add-on.   The theory was that the consumer wouldn’t abandon the brick and mortars.  Consumers wanted to see, touch and hold their purchases. So what was considered a trend in the year 2000 (15 ½ million households shopped online in September 2000), has evolved into a full-fledged way of life (spending a total of $4.2 billion online – an average of $272 per person).  Today, consumers are spending an average of $2,466 per person on online purchases.  Even traditional grocery items are added to the list, with online grocery growing at nearly twice the rate of any other industry.

Convenience, value and the proliferation of mobile devices have been key drivers in changing consumer shopping behaviors.  So what’s a growing retailer to do?  How can retailers capitalize on current eCommerce buying trends, while building for the future?

  1. Invest in digital technologies that enhance the Omni-Channel experience whether in-store, online or anytime. For example, consider tools that enable online chats and video merchandising to help describe and demonstrate how an item looks or works.  Curated content, suggested buys & upsell, on-line shelves and eCarts are varied components of an engaging on-line shopping experience. Walmart recently announced making a move to marry the retailer’s online and mobile assets with its 11,500 stores worldwide..  According to Fortune Magazine, “Walmart said it was merging to the two divisions to create a new unit called ‘Walmart Technology.’ Walmart pointed to the recent launch of its Walmart Pay mobile payment service as an example of the kind of collaboration between the teams that it hopes the merger will spur.”
  1. Offer a convenient shopping experience that responds to the consumer path to purchase. One-stop-shopping convenience is no longer about selling everything from a single supercenter or website. It’s more profitably targeted at giving a seamless Omni-Channel experience to shoppers who are budgeting for both time and money. Consider retailers that are offering services that combine their in-store and digital capabilities, for example ‘click-to-curb’ for groceries, ‘site to store’ at mass retailers or virtual dressing rooms for apparel.
  1. Content, content, content…did we mention Content?

We encourage retailers to focus on enhanced content and content distribution strategies to provide differentiated levels of product information for customers and consumers.  As research indicates, rich content, more content and trusted content will make a consumer click BUY NOW and continue as a repeat customer online and in-store.  Conversely, if a consumer cannot see a picture of the product they want to buy…they go elsewhere, and likely never return.

What sets a seller of goods apart from competition is their ability to give the buyer what they want, how they want, where they want it, when they want it.  Omni-Channel is not a trend – it is a full-fledged way of commerce and consumerism: yesterday, today and tomorrow.

The Omni Channel Challenge – 3 Tips on How your Organization can transition to a full customer shopping experience

“Here is a simple but powerful rule: always give people more than what they expect to get.” ~ Nelson Boswell

“The customer experience is the next competitive battleground.” ~ Jerry Gregoire

“Make your product easier to buy than your competition, or you will find your customers buying from them, not you.” ~ Mark Cuban

We love a good quote.  But three stellar quotes about the customer experience?  Absolutely irresistible.  Because as it relates the world of retail, we know that businesses are knee-deep in adopting new standards and technologies to improve and enhance the customer’s shopping experience.  After all, it’s the customer that now defines retailing, transcending channels to shop exactly the way they want to shop, whether online or in-store.  And their expectations are significant.  With a shopping basket in one hand and a smartphone in the other, shoppers also turning to mobile to do research, compare prices and even make their final purchase.

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