All posts by Medha Pratap

Senior Manager, Solutions Marketing

The Connected Consumer and the Changing Face of Commerce

In their fourth annual report, the Walker Sands retail practice team tapped the insights of more than 1,600 U.S. consumers, uncovering how technology is changing consumer behaviors – and how consumer behaviors are transforming the customer experience for retail brands in 2017.

The study reveals that the connected consumer and voice controlled devices are the future of retail in 2017 and as retailers struggle to stay ahead of consumer desires, their biggest challenge will be evolving at scale as technology continues to disrupt the industry.

The consumer is changing again, and the future of retail is now about much more than just online shopping. Technology like connected home devices, virtual reality, streaming television services, voice ordering and drones have made digital shopping easier and more integrated into everyday life.

So where is commerce headed in the age of the connected consumer? What do brands, retailers and manufacturers need to know about their shifting audiences?

Predictions For The Future Of Retail

The shift to the connected consumer shows no signs of slowing down, and buying habits are transforming. Retail isn’t just about when customers are ready to buy anymore– it’s a constant engagement with technology and experiences that drives the future of commerce. Based on the 2017 Walker Sands Future of Retail 2017 findings, we predict these three trends will shape the future of retail in the years ahead.

  1. As consumers become even more connected, they will demand a more transparent and continuous commerce experience from retailers. The walls between channels will continue to fall as connectively becomes ubiquitous, and consumers fluidly move from one medium to another.
  2. Voice ordering will drive a new era of commerce, and brands will have to learn how to navigate a landscape that doesn’t have a traditional user interface. “Zero UI” will transform the customer experience and further heighten customer expectations.
  3. The in-store experience won’t go away, but it will shift as retailers blur the lines between physical and digital stores. The two worlds will be linked by authentic brand experiences that allow customers to move seamlessly between e-commerce and brick-and-mortar shopping.

While the future of retail was once all about the e-commerce experience, online shopping has become so commonplace that it’s now an assumed retailer capability. The future is now being shaped by the connected consumer and the increasingly ubiquitous nature of technology. In this always-on environment, brands must themselves be always on – not just online, but everywhere their customers go.

Compete With Trusted Product Content Your Customers Can Rely On

1WorldSync delivers rich and trusted product content, including digital assets and insights – to engage customers and consumers – regardless of location or medium.

While the study revealed several interesting stats around smartphone penetration, free shipping and voice commerce, those around the importance of product content appealed most to me.  

Future of Retail Statistics Implications
35% of consumers would be more likely to use a mobile app if it had more in-depth product information. Merchants who are unable to provide complete and consistent product information are losing consumers, as they also recognize disparities across platforms. This leads to a lack of trust.
46% of consumers prefer to shop online, instead of in-store, including mobile and voice commerce. Today, retailers can sell their products on so many different channels. Because of this, it’s crucial that product content comes from one consistent and accurate location.

 

To take a deep dive into the world of today’s consumer and the changing shape of the commerce landscape, download Walker Sands’ 2017 Future of Retail study today!

Connecting the Label to E-Commerce

Think about how you shop.  Chances are, you’re online.  And you’re not alone.  Now, in order to establish a successful packaging and labeling strategy, companies have to understand the multiple product data distribution channels they have at their disposal.

Product content transparency is critical in the path to purchase from discovery to delight.  Today’s consumers are increasingly active participants in product attribution, basing their purchasing decisions on information beyond the standard product label to attributes like ingredient origins and composition.

They report social media, mobile apps, and other digital sources are key components of their purchasing behaviors.  They rely on this product data to give them visibility into and information about how a product aligns with their preferences.

BLUE Software  & 1WorldSync: Powerful Alone, Better Together

So, for next month, BLUE and 1WorldSync have packaged up (pun intended) everything you need to know about product data transparency – learning what it means, understanding its implications, and taking a look at the tools you have at your disposal to ensure product data accuracy and distribute product data through multiple consumer communication channels.   We’ll explore how companies can present up-to-date, accurate product images and information including item descriptions, nutritional information, ingredients, marketing claims, and warnings to maintain consumer confidence and encourage a purchase decision.

BLUE Software, the leading provider of label and artwork management (LAM) solutions, and 1WorldSync, the leading multi-enterprise product information network, have partnered to deliver turnkey solutions to address the growing demands of e-commerce to their large customer base.

 BLUE’s advanced Label and Artwork Management solution stores the final, approved and audited digital file with all product information required for e-commerce, retailers and customers alike. 1WorldSync, the worldwide leader in product data syndication, pulls this product information from BLUE, and distributes it across all of your company’s trading networks.

The end result? When a shopper scans a QR code on a package or searches for their product online, he or she is presented with up-to-date, accurate product images and information including item descriptions, nutritional information, ingredients, marketing claims and warnings.

We’ll also showcase real world business cases and discuss how these companies have leveraged technology solutions to deliver product content data across multiple platforms – ultimately meeting product revenue objectives.

Learn More! Register For Our Webinar

Join BLUE’s Chief Product Officer, Stephen Kaufman, and 1WorldSync’s Vice President of Professional Services, Tammy O’Donnell, on Wednesday, October 4, when they’ll discuss how to:

  • Deliver rich, robust product content directly from the package to the palms of consumers’ hands
  • Synchronize real time consumer messages and accurate product information including ingredients, marketing claims, item descriptions, etc.
  • Leverage cutting edge, digital platforms to maintain consumer confidence and encourage a purchasing decision

Click here to learn more and save your spot.

Why Supply Chain Transparency is Critical to Your Business and Customer Loyalty

Food companies are facing unprecedented pressure to provide supply chain transparency not only to comply with FSMA and other regulations but to earn customer trust and loyalty.

A recent FoodLogiQ survey of 2,000+ consumers revealed that supply chain transparency by food companies is a critical driver in consumer purchasing decisions and brand loyalty.

But transparency is not achieved overnight, especially for food companies with with complex global supply chains. We are living in a technological atmosphere where information moves fast, and consumers are more aware about the food they eat and the companies they patronize. If a company is faced with a recall or a foodborne illness; the direct costs, lost of sales and brand damage can be staggering.

But there are ways for food companies to not only provide the transparency consumers are demanding but also make it part of their strategic business initiatives to protect their supply chain.

To help support this transparency, FoodLogiQ has partnered with 1WorldSync. Together, we offer a whole-chain traceability solution backed by product information that delivers transparency while tackling food safety and compliance issues.

On September 21st, join industry leaders from FoodLogiQ and 1WorldSync for a compelling webinar on:

  • The challenges and market forces in delivering safe and quality food products to the consumer and driving supply chain transparency
  • How companies are adopting transparency and traceability to drive business goals
  • The technology and skills needed to ensure customer loyalty while protecting your brand

We will present the results of the FoodLogiQ survey, A Food Company’s Guide to What Consumers Care About in the Age of Transparency and answer your questions about what leading food companies are doing to meet their transparent supply chain initiatives. We can help you create business value and decrease risk across your supply chain.

 

 

Sourcing A Single Source Of Truth For Lowe’s And Beyond

In Charting Course for Global Commerce, a recent study by 1WorldSync, 78 percent of merchants report their product content exchange system cannot keep up with enhanced consumer demands for transparency.

Did you know that you only need one solution to get your product content to Lowe’s and beyond?

Further, did you know that 1WorldSync is certified with the largest number of items in the Global Data Synchronization Network (GDSN)?  Changing data pool partners causes multiple work streams, and is time consuming and costly.

Win Consumers On Their Path To Purchase With 1WorldSync

At 1WorldSync, we’ve been reliably helping 25,000+ suppliers and brands to build product information strategies to sell products to Lowes, Amazon, Walmart and beyond!

By leveraging 1WorldSync’s technology and relationships with thousands of suppliers and brands in its network, content service platforms will always have a scalable service provider to help exchange trusted product content anytime, everywhere.

We are a dedicated partner to our customers delivering unprecedented expertise and thought leadership throughout their entire product content journey.

Exceeding Expectations and Creating Stellar Experiences

  • No Hidden Fees: Gain unlimited users and unlimited access to new recipients.
  • Save Time & Money: Save time and effort and allow your current partner to manage all of your brand and content data in the manner that Lowes would like, allowing you to keep running your business
  • Unlimited Number of Demand Side Partners: Publish product and company information to as many recipients as desired (Get your products to Lowes, Amazon, Walmart and beyond)!
  • Enhanced Data Quality: Reduce time and money in your manual processes and involve fewer systems
  • Superior Service: 1WorldSync’s Professional Services Team can help create a complete end-to­-end global product content strategy tailored to each customer specific to their industry.

Undoubtedly accurate and timely product content helps instill trust and customer loyalty in the interchangeable and complex world of retail.

1WorldSync continues to offers a one-stop location for publishing GDSN and non-GDSN data to Lowe’s.  Learn more here!

DCI AG Enters Extensive Partnership with 1WorldSync to Enhance Product Content for Brands and Retailers

DCI AG, a leading German provider of database services, has secured an extensive partnership agreement with 1WorldSync, the leading provider of product content solutions to supercharge product content for both brand and retailer customers.

DCI’s proprietary asset and document management tools will manage and enhance the product data manufacturers and suppliers distribute to trading partners through the 1WorldSync solution. DCI will optimize content through 1WorldSync’s entire range of available data services, including unique SEO texts, product pictures and relevant attributes to make data more versatile and easier to use. Together, their deep commerce, industry expertise and robust tools and databases will create a strong value proposition for all companies who need reliable and rich product data.

DCI’s content factory is a fast and cost-efficient system to provide extra value for all kinds of product and commerce data in a multitude of languages. Structured workflows enable DCI’s content factory to quickly react and scale based on the client or industry requirements. Supported by 1WorldSync’s market-leading aggregation and syndication platform and expert services, customers will gain access to the robust, authentic product content they need to drive revenue and consumer loyalty.

“We are honored to have been chosen to play an important role in enhancing the service landscape of 1WorldSync,” says Sascha Neubacher, Chief Sales Officer of DCI AG. “Omnichannel trade offers sellers the opportunity to increase sales as well as brand awareness and loyalty. The basis for this is complete digital product information as an essential touchpoint of the customer journey. Our partnership enhances our joint portfolio in key European and North American markets.”

“Complete, consistent product content is mission critical in today’s omnichannel world,” says Dan Wilkinson, CCO of 1WorldSync. “1WorldSync provides brands and retailers an end-to-end solution for consistent product content throughout the supply chain, ensuring data is accurate at every touchpoint, whether it’s online, in store or on a mobile device. We are excited to partner with DCI to enhance the abilities of brands and retailers to meet consumer needs for authentic product content.”

For more information about DCI’s content services, visit www.dci.de/services-and-products/content-services/. For more information about 1WorldSync’s supply chain enablement services, visit www.1worldsync.com/supply-chain/.

Karin Borchert Appointed CEO and Managing Director of 1WorldSync

1WorldSync™, the leading provider of product content solutions and a joint venture developed by GS1 US® and GS1 Germany, has appointed Karin Borchert Chief Executive Officer and Managing Director.

Karin joined 1WorldSync on July 19th and will be responsible for driving the company’s operations and global strategy to deliver end-to-end product content aggregation and distribution for industry. She will be based in Lawrenceville, New Jersey, while maintaining a strong presence in the company’s other offices in Cologne, Germany and Chicago, Illinois. Continue reading

Let’s Get Real! Transparency Totally Transforms Product Content

Food contamination costs the food industry $55.5 billion (Fortune 2016).

Historically, the foodservice industry has focused on how to manufacture, distribute and sell items. However, in recent years, there has been a shift and product content transparency is a key component driving buyer behavior.

Consumers are increasingly active participants in product attribution, basing their purchasing decisions on information beyond the standard product label to attributes like ingredient origins and composition. There are also more government regulations around menu labeling and nutritional standards that foodservice manufacturers, brokers and distributors must address.

FoodLogiq & 1WorldSync: Powerful Alone, Better Together

1WorldSync, the leading multi-enterprise product information network, and FoodLogiQ, are in a close partnership to provide the entire spectrum of the food supply industry with a supply chain traceability solution that delivers transparency while tackling food safety and compliance issues.

“Food industry trends are changing fast—sometimes faster than what you and your supply chain can keep up with. From the customer demand for transparency to the U.S. Food and Drug Administration’s mandate for better processes, traceability is no longer just a nice-to-have asset. Without this sort of insight, keeping up with the evolving industry will be highly problematic, if not impossible,” says Dean Wiltse, CEO of FoodLogiQ.

“The fresh food industry has struggled in the past in figuring out a way to engage in true data synchronization with their retail and foodservice partners,” explains Nick Manzo, Global Omni-Channel Lead at 1WorldSync. “1WorldSync’s product information and fresh industry solutions coupled with FoodLogiQ’s enhanced traceability and supply chain management capabilities allows the fresh industry an opportunity to be fully engaged in global product information sharing.”

Turning Global Food Supply Chain Transparency Into Shopper Insights

As supply chains expand,transparency and traceability are strategic initiatives for businesses within the food industry. Ingredients and labeling is increasingly mandatory, not just because of FSMA and regulations but because customers are demanding it.

On September 21st, join industry leaders from FoodLogiQ and 1WorldSync for a compelling webinar on:

  • The challenges and market forces in delivering safe and quality food products to the consumer and driving supply chain transparency
  • How companies are adopting transparency and traceability to drive business goals
  • The technology and skills needed to ensure customer loyalty while protecting your brand

 

 

References

“Why Our Food Keeps Making Us Sick” – Fortune.  6 May 2016. http://fortune.com/food-contamination/

Getting Started with SmartLabel

Take a Cue from Coke

Are you thinking about getting started with the GMA SmartLabel™ initiative? Take a cue from Coke. The world’s largest beverage company has long encouraged consumers to “share a Coke.” Now, it’s gearing up to share a whole lot more when it comes to product information and transparency.

The company said last month that its SmartLabel Coca-Cola program is quickly ramping up. In fact, Coke has already applied Smart Label QR codes to half of its volume. And, it plans to have all of its beverage packaging SmartLabel ready by early 2018!

That’s a pretty strong message from a trend-setting, consumer-obsessed company like Coca-Cola. For manufacturers of food, beverages and consumer packaged goods (CPG), it’s time to pay very close attention to the story your product content is telling. You must be prepared to communicate product transparency, reaching the consumer in their channel of choice. SmartLabel helps you do that.

Here’s the challenge. For many companies, SmartLabel can be a significant undertaking considering the number of products they manufacture. After all, each unique item (including flavor, size, etc.) requires three components:

  • a unique Smart Label QR code
  • consumer-ready product content,
  • and a SmartLabel webpage.

The point is, getting all of your product information onto SmartLabel can be overwhelming, but with the right guidance it doesn’t have to be.

E-Book: Your SmartLabel Questions Answered by the Experts

Your product content experts EnterWorks and 1WorldSync have teamed up to produce an e-book on how you can go beyond the label with SmartLabel. Let us help you get started!

Download Now

 

How Reynolds New PIM Implementation Cultivated Trust in Data and Decisions

Reynolds Consumer Products Company was faced with the challenge of decommissioning an existing Product Information Management (PIM) solution that would no longer be supported.

At the same time, retailer demands for additional pieces of information about their products made it crucial to implement a solution that could easily handle the growing number of attributes required, allowing for both automated and manual data entry.

Reynolds PIM Rehaul

Their challenges were best summarized around:

People

  • Lack of Understanding
  • No engagement with GS1 and standards
  • Failure to leverage 1Worldsync

Processes

  • Informal Processes
  • Reliance on tribal knowledge
  • Lack of buy-in from leadership

Systems

  • Product Information Management (PIM) inadequate to meet growing needs
    • Data Accuracy
    • Efficiency
    • Attribute Expansions
    • Omni-channel
  • “All PIMs must be alike” mentality

Getting In-Sync with 1WorldSync & LANSA

To accomplish these objectives, Reynolds decided that they needed a new PIM that could:

  • replicate the functionality of their existing solution
  • provide more robust integration and workflows
  • offer improved validations and messaging to streamline troubleshooting
  • syndicate data across an increasingly vast omnichannel ecosystem

In order to fully realize the benefits of product content management, Reynolds turned to 1WorldSync and LANSA for a PIM technology solution and implementation expertise.

To implement the solution seamlessly, Reynolds enlisted the help of product content experts, the 1WorldSync Professional Services team, whose best-in-class product content management strategy and wealth of expertise would support their vision.  

Premium access to 1WorldSync’s world-class data pool solution certified for the GS1 Global Data Standardization Network™ (GDSN®) provided Reynolds with a full end-to-end global content aggregation and product distribution solution.

1WorldSync leveraged their long-standing partnership with LANSA, a leading GDSN Connector solution, providing supply-side connectivity. Both companies have a proven history of working together, since 2001, and have successfully completed many joint customer engagements by simplifying Item Management Processes through thought leadership and technology.

Reynolds – Enabling Trusted Content Everytime in Every Channel

The initial decision of choosing 1WorldSync to manage the engagement ensured Reynolds would benefit from 1WorldSync industry experience and provide a best practice approach to data quality and delivery. Selecting LANSA Data Sync Direct for aggregation, validation and syndication of item data, Reynolds has a solution to address today’s requirements and positions them for future change.

“Thanks to 1WorldSync and LANSA, there was a significant improvement to our current state, and the capability to distribute non-GDSN product information to the Kroger VIP.”

~Vernetta McDowell, Director of Sales and Operations Planning, Reynolds

To read more about how the 1WorldSync/LANSA Data Sync Direct Solution was instrumental in a highly configurable solution with trusted and accurate product information management at Reynolds, download our case study.

1WorldSync Recognizes 2017 Industry Leaders with Power of 1 Awards for Transformative Product Content Practices

1WorldSync is recovering from the high of yet another successful power packed 2017 Annual User Group, co-located with GS1 Connect in Las Vegas. The event summed up two days of collaboration, engagement, best practices and fun (we repeat Las Vegas!)

We also announced the recipients of the 2017 1WorldSync Power of 1 Awards. These awards honor organizations that have displayed exceptional leadership and made a significant impact in transforming their product content practices to address the ever-growing demand for trusted product information by consumers in all industries.

The recipients were recognized during the 2017 1WorldSync Power of 1 Networking Reception held on June 19, 2017.

They Came, They Saw, They Conquered…With Trusted Content

The Compass Award: Dick Tracy, Dot Foods, Inc

Dick Tracy, President of Dot Foods, Inc., received the prestigious 1WorldSync Compass Award for his individual contribution in driving next generation product content initiative practices in the industry.

The 1nnovation Award: Tyson Foods & H-E-B

The 1nnovation Award, shines a light on the creative spirit of an organization, was handed to Tyson Foods and H-E-B. Both companies have focused on innovative solutions to power the exchange of trusted product content that customers can count on.

The Quality1 Award: Teleflex, Inc. & Agricultural Research Service (ARS)

Teleflex Incorporated and Agricultural Research Service (ARS) of the United States Department of Agriculture (USDA) were presented with the Quality1 Award. These organizations adopted best practices to significantly raise the standards in sharing compelling, engaging and consistent product content with their customers, stakeholders and trading partners.

The 1Community Award: Joint Industry Council

The 1Community Award was presented to the 1WorldSync Joint Industry Council consisting of Dot Foods, The J.M. Smucker Company, Johnson & Johnson, Kellogg Company, The Kroger Company, The Procter & Gamble Co., Target Corporation, Tyson Foods, Walgreens, and Walmart Stores Inc.  Over the past year, the Joint Industry Council  has been a vital thought partner for the 1WorldSync community and has driven strategic initiatives that deliver value and measurable benefits for industry trading partners.

Winning Consumers On Their Path To Purchase With 1WorldSync

Chief Commercial Officer, Dan Wilkinson states “On behalf of the entire 1WorldSync community, I congratulate the 2017 1WorldSync Power of 1 Award recipients. The companies exemplify industry leadership excellence by consistently driving improved supply chain efficiency, increased product information transparency, enhanced cross-channel commerce initiatives, and reliable and trusted product content everytime, everywhere.”

At 1WorldSync, we are dedicated to providing our community with collaborative platforms for open engagement and industry alignment. The Power of 1 adds up to empowering our consumers with trusted content to make informed decisions regarding purchases, health and well-being.

It’s a wrap for Annual User Group 2017 and we can’t wait to see everyone at Annual User Group 2018!